Terms and conditions of sale (“Sales Terms”)
These Sales Terms are applicable to the Aurora Sofia webshop (“Online Shop”) at the www.aurorasofia.com and to orders and sale transactions for Products available at the Online Shop (“Product”).
The Online Shop is owned by and operated by Manual Agency Oy, registration number FI2424340-2. Address: Manual Agency Oy (”Seller”), Topeliuksenkatu 13 A, 00250 Helsinki, FINLAND.
With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
Please note that these Sales Terms do not affect your STATUTORY RIGHTS, which cannot be waived or limited by contract.
- About These Sales Terms
These Sales Terms only apply to purchases made in this Online Shop. Other Aurora Sofia web sites on the internet may have different terms and conditions. From time to time Seller may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Seller.
Information contained in Aurora Sofia’s advertising, brochures or other written materials, on Aurora Sofia web sites or given to you, is for information only and not an offer by Seller to supply any Products.
BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS.
- Placing an Order
To be able to buy Products you have to:
- provide your name and address, phone number, email address, payment details and other required information;
- be at least 18 years of age.
- Order Processing and Contract Formation
You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Seller. We may choose not to accept abnormal orders and orders which Seller suspects are not placed in good faith.
After having received your order, we will send you an acknowledgement email (“New Aurora Sofia Order”) with your order number and details of the items you have ordered.
Acceptance of your order and the formation of the contract of sale between Seller and you will not take place unless and until you have received Your Aurora Sofia Order confirmation email.
- Prices, Shipping and Handling, Charges and Taxes
The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Seller may change prices at any time without notice. Price increases will only apply to orders placed after such changes.
All prices in our webshop include VAT (value added tax). If you live outside the European Union, the taxes will be reduced from your total during check out. As a customer you are responsible for the import customs, clearance, and payment of customs duties and taxes in your country.
- Product Availability and Delivery, Circumstances Beyond Reasonable Control
Seller does not guarantee the availability of any Product in the Online Shop. Seller reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.
We will provide you with the information on the latest expected delivery date which will not exceed 30 days unless you specifically agree on a later date.
If you order any personalised items, the manufacturing time for such items is added to the shipping time of the selected delivery option.
In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. If the items remain undelivered after the first delivery attempt for a period of 7 working days and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Seller.
Seller shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
- Compatibility, Product Information
When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Aurora Sofia (or non-Aurora Sofia) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.
Payment shall be made by means of payment approved by Seller and listed in the Online Shop.
As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.
- Title to Products
Seller retains full legal title to Products until it has received all amounts due on the ordered Products.
- Return and Refund, Other Options
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased you must notify our customer support within 15 (fifteen) calendar days after the date of receipt of the delivery and request a return the Products with a return form.
Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email. We shall refund the initial shipping cost to you within 30 days upon return.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer support for assistance.
- How To Return Items?
You can order a return form with return instructions from customer support.
You must return the items in their original package. You must include all accessories, user manuals and any free gifts that came in the same package.
Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned. Please treat the items with reasonable care and return them in the condition that they were delivered to you. We encourage you to use, if possible, the original delivery package or pack the items securely and make sure that both the return code and your order number are clearly visible on the outside of the parcel.
To ensure fast and secure return we encourage you to follow the given return instructions and use the return label provided by Seller. Replacement or refund can only be processed once we have received all the items to be returned.
If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, within we will refund you the price you have actually paid, for the items (as per the above), by crediting your payment card 30 (thirty) calendar days after the date of receipt of the delivery.
Please note that Seller will only process returns and refunds for items bought in this Online Shop (www.aurorasofia.com).
- Personal Data
- Our Liability
These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. However, nothing in this Section 13 shall affect your statutory rights and nothing in these Sales Terms seeks to exclude or limit liability for any of the following:
- intentional conduct;
- willful misconduct or gross negligence; or
- liability based on mandatory law.
If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
- Contact details
Aurora Sofia customer support will assist you with any Online Shop order related questions. You can contact us via email.
- Governing laws
These Sales Terms shall be governed and construed in accordance with laws of Finland.